Information about the right of revocation for consumers about the delivery of digital content that is not delivered on a physical data medium (eg e-book, software download)

Refund Policy

Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of cancellation, you must provide us with the address of the addressee of the cancellation, telephone number, email address and, if available, the fax number. Please send us an email with a clear explanation of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

Model Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following products (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
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(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation at the beginning of the fulfillment of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.